Privacy Policy – Repairs Marbella

Last updated: 25.05.25

At Repairs Marbella, we take your privacy seriously. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our services, website, or communicate with us.

1. Who We Are

Repairs Marbella provides at-home appliance repair services in Marbella, Málaga, and surrounding areas.
You can contact us at:
📧 Email: hello@repairsmarbella.com
📞 Phone / WhatsApp: +34 622 566 361

Controller: Bárbara Carolina Plasencia Lietro

Sonnenstrasse 3, 36272 Niederaula, Germany

Freelance professional registered in Germany, operating under the EU A1 certificate. For any inquiries related to the processing of your personal data, please contact: hello@uxbarbara.com

2. What Information We Collect

We may collect and store the following data:

Name, phone number, and email address
Address for the service appointment
Details about your appliance (brand, issue)
Payment information (only when invoicing)
Any messages or files you send us

3. How We Use Your Data

We use your information to:

Schedule and deliver repair services
Respond to your inquiries
Send invoices and payment requests
Improve our communication and services

We do not sell, rent, or share your personal data with third parties for marketing.

4. Legal Basis for Processing

We process your data under the following legal bases:

Your consent (when you contact us voluntarily)
Performance of a contract (to provide our services)
Legal obligations (invoicing, tax reporting)

5. Data Storage and Security

Your data is stored securely on protected devices and platforms (email, WhatsApp, booking forms).
We use best practices to protect your information from unauthorized access or misuse.

6. Your Rights

You have the right to:

Access your personal data
Request corrections
Request deletion of your data (unless legally required to keep it)
Withdraw your consent at any time

To exercise your rights, please contact us via email or WhatsApp.

7. Cookies and Website Tracking

If you use our website, basic cookies may be used to improve your experience.
We do not use tracking or advertising cookies at this time.

8. Changes to This Policy

We may update this Privacy Policy from time to time.
Any updates will be posted here with the date of revision.

9. Contact

If you have any questions about this policy or your personal data, please contact us:

📧 Email: hello@uxbarbara.com
📞 Phone / WhatsApp: +34 622 566 361