Repairs Marbella acts as an intermediary between customers and local appliance repair technicians.
We do not carry out repairs ourselves, nor are we responsible for the execution, quality, timing, or outcome of the services provided by the technician.
The repair work is performed by a qualified and independent technician, who assumes full responsibility for their services and will issue their own invoice.
Any questions, complaints, or warranty claims regarding the repair must be addressed directly with the technician.
Repairs Marbella is responsible only for the coordination, communication, and scheduling of the service.
Terms and Conditions – Repairs Marbella
Last updated: 25.05.25
1. Introduction
Repairs Marbella provides coordination and scheduling services for home appliance repair, swimming pool maintenance, and construction services in Marbella, Mijas, Fuengirola, Estepona, and surrounding areas. By using our website or booking a service through us, you agree to the terms and conditions outlined here.
2. Service Structure & Responsibility
Repairs Marbella acts solely as a service coordinator and intermediary between clients and independent technicians.
The repair and construction work is carried out by a qualified third-party technician or contractor, who is responsible for:
- The technical diagnosis and repair or installation
- Pricing and quotation
- Issuing the invoice
- Honoring the 12-month labor and parts warranty (if applicable)
- Providing manufacturer warranty documentation (typically 2–3 years for new parts or replacement appliances, when applicable)
Clients will be informed via WhatsApp or email before the appointment, including:
- The visit fee applicable to their area
- Whether the visit is deductible from the repair
- Emergency visit policy details
- The identity of the technician and warranty terms
By booking a visit, the client agrees to these conditions and understands that Repairs Marbella does not perform the repairs or installations and is not responsible for the outcome. Any complaints, warranty claims, or service-related questions must be addressed to the assigned technician or contractor directly.
3. Pricing and Payment Terms
- Standard visit fees range by area:
- Marbella, Mijas, Fuengirola: €80
- Puerto Banús, San Pedro, Guadalmina: €95
- Cancelada, Estepona, Benahavís: €120
- If the client accepts the repair, €30 will be deducted from the visit fee.
- Emergency visit fees vary depending on the issue, location, and timing (evenings, weekends, holidays) and start from €90. A minimum of €30 will be deducted from the emergency fee if the repair is accepted.
- All payments are made directly to the technician or contractor.
4. Warranty
- All repairs include a 12-month warranty for labor and replaced parts.
- Replacements (e.g., new appliances or components) usually include a 2 to 3-year manufacturer warranty.
- For swimming pool installations or major structural projects, the warranty period may vary and will be discussed and agreed upon directly with the contractor.
- Warranty does not cover:
- Misuse or external damage
- Poor installation from other providers
- Unrelated future issues
5. Emergency Services
- Emergency visits are available on request for urgent issues.
- Emergency service fees vary depending on the urgency, time of day, and distance, starting from €90.
- A minimum of €30 from the emergency visit fee will be deducted if the client proceeds with the repair.
6. Cancellations and Access
- Clients should give 24 hours’ notice for cancellations whenever possible.
- Clear access to the appliance, pool, or work area must be ensured (e.g., rooftop units or underground systems must be reachable).
- If the technician cannot work due to access issues, the visit fee will still apply.
7. Liability Limitations
- Repairs Marbella is not liable for any damages, losses, or delays caused by the technician, contractor, or third-party services.
- Our role is limited to coordination and client communication.
- Clients accept that responsibility for service quality, conduct, and outcomes rests solely with the technician or contractor.
8. Personal Data & GDPR
- We collect only the necessary personal data to schedule and manage your appointment.
- Your name, contact details, address, and appliance or project information are shared only with the assigned technician or contractor.
- Your data is stored securely and never shared with third parties for marketing.
- You may request access, modification, or deletion of your data at any time.
9. Governing Law
These Terms are governed by the applicable laws of Spain and the EU. Disputes arising from this agreement will fall under Spanish jurisdiction, unless otherwise specified by applicable international or cross-border work agreements (e.g., A1 status).
10. Contracts for Large-Scale Services
For complex or high-value services such as full air conditioning installations, swimming pool systems, structural repairs, or custom construction projects, a formal service contract may be required.
These contracts will be issued directly by the technician or contractor assigned to the work, and will include:
- Scope of work and materials
- Estimated timelines
- Payment milestones
- Warranty terms and legal responsibility
Repairs Marbella may assist in coordination and communication, but the agreement and responsibility for execution rest solely between the client and the technician or contractor.
11. Contact
For any questions about our Terms & Conditions, please contact us:
Repairs Marbella
📧 Email: hello@repairsmarbella.com
📱 WhatsApp / Phone: +34 622 566 361
+ 555 – 12 34 678
