Privacy Policy – Repairs Marbella
Last updated: 25.05.25
At Repairs Marbella, we take your privacy seriously. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our services, website, or communicate with us.
1. Who We Are
Repairs Marbella provides at-home appliance repair services in Marbella, Málaga, and surrounding areas.
You can contact us at:
📧 Email: hello@repairsmarbella.com
📞 Phone / WhatsApp: +34 622 566 361
Controller: Bárbara Carolina Plasencia Lietro
Sonnenstrasse 3, 36272 Niederaula, Germany
Freelance professional registered in Germany, operating under the EU A1 certificate. For any inquiries related to the processing of your personal data, please contact: hello@uxbarbara.com
2. What Information We Collect
We may collect and store the following data:
- Name, phone number, and email address
- Address for the service appointment
- Details about your appliance (brand, issue)
- Payment information (only when invoicing)
- Any messages or files you send us
3. How We Use Your Data
We use your information to:
- Schedule and deliver repair services
- Respond to your inquiries
- Send invoices and payment requests
- Improve our communication and services
We do not sell, rent, or share your personal data with third parties for marketing.
4. Legal Basis for Processing
We process your data under the following legal bases:
- Your consent (when you contact us voluntarily)
- Performance of a contract (to provide our services)
- Legal obligations (invoicing, tax reporting)
5. Data Storage and Security
Your data is stored securely on protected devices and platforms (email, WhatsApp, booking forms).
We use best practices to protect your information from unauthorized access or misuse.
6. Your Rights
You have the right to:
- Access your personal data
- Request corrections
- Request deletion of your data (unless legally required to keep it)
- Withdraw your consent at any time
To exercise your rights, please contact us via email or WhatsApp.
7. Cookies and Website Tracking
If you use our website, basic cookies may be used to improve your experience.
We do not use tracking or advertising cookies at this time.
8. Changes to This Policy
We may update this Privacy Policy from time to time.
Any updates will be posted here with the date of revision.
9. Contact
If you have any questions about this policy or your personal data, please contact us:
📧 Email: hello@uxbarbara.com
📞 Phone / WhatsApp: +34 622 566 361